Terms and Conditions

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers and businesses.

The following applies to Germany: According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.

The following applies to Austria: In the following terms and conditions, "consumer" is understood to mean "consumer" within the meaning of the Consumer Protection Act (KSchG).

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract, correction options

The purchase contract is concluded with Divine Vertriebs GmbH.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you submit a binding offer for the products contained in your shopping cart. Confirmation of receipt of your order will be sent by email immediately after submitting the order.

We will accept your offer within two days by

  • we submit a declaration of acceptance in a separate email or
  • If applicable, the payment transaction will be processed by our service provider or the selected payment service provider. The time at which the payment transaction is processed depends on the selected payment method (see "Payment").

The alternative that is relevant to you depends on which of the listed events occurs first.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German

We save the contract text and send you the order details and our General Terms and Conditions in text form. For security reasons, the contract text is no longer accessible online.

4. Subject matter of the contract

4.1 Product description

Attention is drawn to the validity of the respective product description as an essential part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you have any questions, please contact us:

Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and actual product colors are possible.

4.3 Right of use

Any sketches, drafts, preliminary products, etc. we may create to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order, within the contractually agreed scope.

5. Delivery conditions

5.1 Delivery area

We deliver within Germany and Austria. We do not deliver to: German islands.

5.2 Delivery options

We ship the products to the delivery address specified during the ordering process.

We only ship by mail. Unfortunately, pickup is not possible.

We do not deliver to packing stations.

6. Payment

6.1 Prices

The prices stated at the time of the order apply. These are total prices and include VAT.

6.2 Payment methods

The following payment methods are generally available in our shop.

credit card
During the ordering process, you enter your credit card details. Your card will be charged immediately after you place your order.

PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by PayPal immediately after you place your order. Further information will be provided during the ordering process.

PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing the order. Further information will be provided during the ordering process.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay feature, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be processed immediately after placing your order. Further information will be provided during the ordering process.

Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe SCA, 38 avenue JF Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, authenticate yourself with your login details, and confirm the payment order. The payment transaction will be processed by Amazon Pay within one banking day after the order is placed.

Amazon Pay may offer additional payment methods in the customer account to registered Amazon Pay customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with Amazon Pay. Further information about this can be found in your Amazon Pay account.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and during the ordering process.

Purchase on account via Klarna
The invoice amount is due after dispatch of the goods and receipt of the invoice.

Klarna may offer additional payment methods in the customer account to registered Klarna customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with Klarna. Further information about this can be found in your Klarna account.

ShopPay
In our online shop, we offer payment via "Shop Pay," among other options. Shop Pay is a payment service operated by Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada. If you select this payment method, payment processing will be carried out by Shopify Inc.
The following payment methods are available within Shop Pay:
● Credit card (e.g. Visa, Mastercard, American Express)
● Debit card (depending on the card issuing bank)
● iDEAL (for customers residing in the Netherlands)
The availability of individual payment methods may depend on your country of residence.

7. Right of withdrawal

Consumers are entitled to the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.

8. Retention of title

The product remains our property until full payment has been made.

The following additionally applies to entrepreneurs: We retain title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

For entrepreneurs: The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment.

10. Warranty and guarantees

10.1 Liability for defects

The following applies to consumers:
The statutory liability for defects applies.

The following applies to entrepreneurs and merchants:
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following limitations and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents

• in case of injury to life, body or health
• in case of intentional or grossly negligent breach of duty or malice
• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, if agreed, or
• to the extent that the scope of application of the Product Liability Act is open.

Restrictions on entrepreneurs

With businesses, only our own information and the manufacturer's product descriptions included in the contract are deemed to constitute an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected.

Notice to merchants

Merchants are subject to the obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB). If you fail to provide the notification stipulated therein, the goods shall be deemed accepted, unless the defect was not detectable during inspection. This does not apply if we have fraudulently concealed a defect.

10.2 Guarantees and customer service

Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.

11. Liability

We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents

  • in case of injury to life, body or health,
  • in the event of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the damage foreseeable at the time the contract was concluded and which must typically be expected to occur.
Otherwise, claims for damages are excluded.

12. Code of Conduct

We have submitted ourselves to the following codes of conduct:

13. Agreement on the use of Trusted Shops Buyer Protection

You can protect orders placed with us free of charge up to an order value of 100 euros through Trusted Shops SE's Buyer Protection. Trusted Shops also offers paid protection together with a guarantor. The Trusted Shops Buyer Protection Terms and Conditions apply; you can find them here . Buyer Protection is activated by clicking on the corresponding button on the so-called Trustcard, which appears as a pop-up on the order thank you page after you have placed an order. In order to offer you Buyer Protection, the Trustcard must access order data stored in your browser's cache. Access is only local, and no order data is transmitted to Trusted Shops until you actively opt in to Buyer Protection or have consented to the transmission of order data to Trusted Shops. Once you have given your consent, a hash value of your email address, as well as the order number and order total, are transmitted to Trusted Shops. If you are already registered for Buyer Protection, your order will be automatically protected. If you are not yet registered for Buyer Protection, you can register using the Trustcard as described above. Information on data protection at Trusted Shops can be found in the Buyer Protection Terms and Conditions linked above.

14. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here .

Important notice: The online dispute resolution (ODR) platform will be permanently discontinued on July 20, 2025. Therefore, the submission of complaints on the ODR platform will be discontinued on March 20, 2025. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Final provisions

If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.

Should individual clauses of these Terms and Conditions be invalid in whole or in part, the remainder of the contract shall remain valid. To the extent that individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.